Last updated: 2026-01-05
These Terms of Service ("Terms") govern your access to and use of the HCAPP software platform (the "Service") operated by HCL Systems OU, registry code 17389479, registered address Vana-Tartu mnt 79a, 75312 Peetri, Estonia ("Company", "we", "us").
By accessing or using the Service, you agree to be bound by these
Terms.
If you do not agree, you may not use the Service.
1. The Service
The Service is a cloud-based software platform designed to support business process management, task tracking, and data management.
The Service is provided on a subscription basis and is accessible via a web interface.
The Company may modify, update, or improve the Service from time to time.
2. Account Registration and Use
You must provide accurate and complete information when creating an account.
You are responsible for:
- maintaining the confidentiality of your login credentials;
- all activities performed under your account;
- ensuring that authorized users comply with these Terms.
You must notify us promptly of any unauthorized access to your account.
3. Acceptable Use
You agree not to:
- use the Service for unlawful purposes;
- upload or process illegal, infringing, or harmful content;
- attempt to gain unauthorized access to the Service or its infrastructure;
- interfere with or disrupt the Service;
- overload, scrape, or reverse-engineer the Service.
We reserve the right to suspend or terminate access for violations of this section.
4. Availability and Support
We aim to provide a target service availability of 99% per calendar month, excluding:
- scheduled maintenance;
- force majeure events;
- third-party service outages (including AWS).
Technical support is provided on business days during standard working hours (EET). Support response times are targets and not guarantees.
5. Data and Data Ownership
You retain all rights to the data you upload or create within the Service ("Customer Data").
You grant the Company a limited, non-exclusive right to process Customer Data solely for the purpose of providing and operating the Service.
The Company does not sell or use Customer Data for advertising or unrelated purposes.
6. Data Security and Backups
We implement commercially reasonable technical and organizational measures to protect Customer Data, including:
- encrypted data transmission;
- restricted administrative access;
- secure cloud infrastructure hosted on Amazon Web Services (AWS).
The Company performs regular automated backups with limited retention periods. You acknowledge that backups are a risk mitigation measure and not a substitute for your own data exports.
7. Data Export and Deletion
You may export your data using the tools provided within the Service.
Upon termination of your account, you may request a full data export within a limited period.
After termination and expiration of the export period, the Company may delete Customer Data, except where retention is required by law.
8. Fees and Payments
Certain features of the Service require payment.
Fees, billing cycles, and payment terms are described at the time of purchase or in your subscription plan.
Failure to pay fees may result in suspension or termination of access to the Service.
9. Intellectual Property
All intellectual property rights in the Service, including software, design, and documentation, belong to the Company.
These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during the subscription period. No rights are granted except as expressly stated.
10. Third-Party Services
The Service relies on third-party infrastructure and services, including Amazon Web Services (AWS).
The Company is not responsible for outages or failures caused by third-party providers beyond its reasonable control.
11. Limitation of Liability
To the maximum extent permitted by law:
- The Company shall not be liable for indirect, incidental, consequential, or loss of profit damages.
- The total liability of the Company arising out of or related to the Service shall not exceed the fees paid by you to the Company during the six (6) months preceding the claim.
12. Disclaimer
The Service is provided "as is" and "as available", without warranties of any kind.
We do not guarantee that the Service will be uninterrupted, error-free, or meet your specific requirements.
13. Termination
You may stop using the Service at any time.
We may suspend or terminate access:
- for violation of these Terms;
- for non-payment;
- to comply with legal obligations.
14. Changes to the Terms
We may update these Terms from time to time.
Material changes will be communicated through the Service or via email. Continued use of the Service after changes constitutes acceptance.
15. Governing Law
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict of law principles.
16. Contact Information
For questions regarding these Terms, please contact: