Foundation included
Users, roles, access rights, forms, registries, tasks, files, statuses and history are configured, not developed.
Custom software development company
Custom Software Development for Your Business
We build applied business solutions on the ready HCAPP core. Users, roles, access rights, forms, tasks, files and processes already exist — so development concentrates on the logic of your business, not on infrastructure.
- Internal tools and operational systems
- Client and partner portals
- Registries and databases instead of Excel
- Request and application processing systems
- Document flow, approvals and industry logic
Adapts to your businessBuilt around your workflows
Ready to useStart with one process
Why HCAPP
A ready core. Development only where your business is different.
Bespoke software development from scratch spends most of the budget on the parts every system needs: authentication, roles, forms, tasks, files, history and notifications. In HCAPP these exist. We configure them and write custom logic, integrations, documents and reports on top.
Custom where it matters
Print forms, contracts and invoices, special reports, dashboards, industry logic, integrations and AI scenarios are built for your case.
Grows without a rewrite
New processes, registries and integrations are added to the same system as the business changes — no second project to replace the first.
How it works
From an incoming message to a finished action
Connect an AI assistant to any step of a process. It works inside your rules, access rights and history.
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1. Reads incoming data
Tasks, documents, emails and files
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2. Fills and updates
Fills fields, updates statuses, adds comments
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3. Checks and validates
Dates, amounts, duplicates and rules
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4. Assigns and notifies
Assigns owners, creates tasks, sends updates
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5. Less routine work
More focus on important tasks and growth
- Email receivedNew customer request · from info@merelaid.ee
- CRM matched the senderMerelaid OÜ · existing client, 3 open deals
- AI extracted the detailsCompany · service · deadline · priority: high
- Task created in the dealPrepare proposal · due today · HC-2048
- Owner assigned and notifiedElena · Telegram + email
- Saved to process historyEvery action logged against the request
See the system in context
The AI assistant reads, fills, checks, assigns and notifies — all inside the same workflow your team already uses.
FormsTasksFilesStatusesCommentsNotifications
Live demo
Open the interactive product
A sample workspace with CRM, invoices, deals, expenses and tasks. It loads when you scroll here and opens full-screen on click.
Services
What we develop on the HCAPP core
The client gets a secure cloud service by subscription, a configured business frame and the custom extensions the process needs — without building the whole system from zero.
Internal tools
Operational systems for orders, fleet, warehouse, service, projects and finance with roles and access rights.
Client and partner portals
External users see and submit only what their role allows — requests, documents, statuses and invoices.
Registries instead of spreadsheets
Linked catalogues for clients, vehicles, equipment, materials and suppliers with validation and history.
Documents and print forms
Invoices, quotes, contracts, acts and other documents generated from templates with the record's data.
Reports and dashboards
Operational and financial reports, individual dashboards and automatic summaries for managers.
Integrations and AI scenarios
Email, chats, Google Drive, external CRM/ERP and accounting systems via API and webhooks; AI assistants inside the process.
Extensions
Extend your workflows with integrations
Connect your tools, automate steps and keep communication in the context of each process.
Google Drive
Upload, read and create documents from templates.
AI Assistant
Add AI to any form, trigger or workflow action.
Turn messages into tasks and manage replies inside the system.
Telegram
Receive requests and send process notifications.
Manage page messages, create tasks and reply from the system.
Webhooks & API
Connect external services, bots and automations.
Dashboards
Track key metrics for every workflow.
Bot as user
Create a bot user with API access for external integrations.
Custom automation
Build rules and actions around your business logic.
Missing an integration?
Request an integration
Tell us which service your process needs.
A good starting point
One repetitive process with a clear result
You do not need a full technical specification. Bring a process your team repeats, a few real examples and the outcome you expect.
Discuss your project
The problem, in one paragraphWhat the team does today in spreadsheets, chats or a
legacy tool, and where it breaks.
The entities involvedClients, orders, vehicles, documents, invoices — whatever
the system must keep and link.
Who will use itRoles, departments, partners or clients, and what each of
them should see and do.
A clear expected resultA working first version for one process, which we extend
step by step.
How we work
A controlled path from idea to a live workflow
Start narrow, verify on real examples, then expand only when the first workflow runs reliably.
Review the process
Participants, data, documents, stages, rules and the expected result.
Design & configure
Forms, registries, tasks, statuses, roles and access rights in HCAPP.
Connect & automate
Channels, integrations, programmatic scenarios and the AI layer.
Test & launch
Real and edge cases with your team, then handover and next process.
Control & security
AI works inside your business rules
Access to data and actions is defined by roles. A bot, an employee or an external service gets only the rights it needs. Critical steps can stay on manual approval, and every change is kept in the process history.
Scoped access
Separate rights to view, edit and act — per role and per process.
People, bots, services
Each participant, human or automated, has its own permissions.
Human checkpoints
Keep approvals and validation where your process requires them.
Full history
Every action and edit is recorded against the record it belongs to.
Real cases
How companies run their operations on HCAPP
The same platform, adapted to each company's processes, documents, roles and accounting rules.
TRANSPORT
Transport company
A fleet of 80 vehicles — drivers, transport orders, expenses, invoices, warehouse and operational reports.
VehiclesDriversOrdersInvoicesExpensesReports
FINANCE
Credit company
Loan applications from intake to issued offer — clients, contracts, documents and file storage.
ApplicationsClientsContractsDocuments
RENTAL
Car rental company
Rental agreements, invoices, a vehicle and equipment registry, maintenance data and document expiry reminders.
AgreementsInvoicesVehiclesReminders
LOGISTICS
Logistics company
Requests, quotes, orders, contracts, invoices, expenses and clients in one sequential process.
RequestsQuotesOrdersContractsInvoicesExpensesClients
LEGAL
Legal company
Leads, quotes, quality control, deals, invoices, internal accounting and a knowledge base.
LeadsQuotesDealsInvoicesQualityKnowledge base
PRODUCTION
Video production
Projects and budgets linked to invoices and expenses, with income and direct-cost tracking.
ProjectsBudgetsInvoicesExpenses
We built HCAPP because we couldn't find a system that truly simplifies business management. Learn it once — use it everywhere.
Andrei Popov · Founder of HCAPP
FAQ
Questions before your first workflow
Clear answers about fit, scope, systems and control.
What is different from classic custom software development?
The foundation — users, roles, access rights, forms, tasks, files, statuses and history — is already in HCAPP. Development concentrates on your logic, documents, reports and integrations, so the first working version arrives sooner and costs less to maintain.
What does custom software development cost?
HCAPP is a subscription; custom work is scoped after the project review, based on the processes, documents, reports and integrations involved. We start with one process and extend the system in steps.
Can you build an internal tool to replace our Excel files?
Yes. Registries with validation, links between records, roles and history replace shared spreadsheets, and the data stays in one place with an audit trail.
Can external clients or partners get access?
Yes. Client and partner portals give external users a role with access only to their requests, documents, statuses and invoices.
Do you develop print forms and documents?
Yes. Invoices, quotes, contracts, acts and other documents are generated from templates with the data of the record and stored in the system.
Can the system integrate with our accounting, ERP or CRM?
Yes. Integrations run through the API, webhooks, bots and built-in extensions; data can be received, sent and synchronised between systems.
Who owns the data and where is it hosted?
Your data stays yours. HCAPP is a secure cloud service; access is governed by the roles and rights you define, including separate rights for bots and external services.
Can AI be part of the solution?
Yes. AI assistants and scenarios can be attached to any step of a process — reading files and messages, extracting data, checking it and routing work — within the same roles and rules.
How do we start?
Describe one process that hurts most. We review the data, users and expected result, propose the first version and build it before extending to the next process.
Start with one process
Show us one process that takes your team's time
We'll review the incoming data, actions, participants and expected result, then suggest a practical first automation scenario.
Prefer email? support@hcapp.ee